When does my order ship?
In Stock Items: All In Stock Items orders require a minimum 1-2 business days of processing time prior to shipping. If the order is processed before 2:00 pm PST, all cleared orders* will be shipped out the same day. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
*A cleared order is defined as an order that is available, without questions, for shipping.
Made2Order Items: All Made2Order orders require a minimum 3-10 business days of processing time prior to shipping. If the order is processed before 2:00 pm PST, all cleared orders* will be shipped out the same day. Components include, but not limited to, the payment status of the customer, the billing and shipping information validity, and the availability of the ordered item(s).
*A cleared order is defined as an order that is available, without questions, for shipping.
DECEMBER 2022 NOTICE: Like every year our print place is getting backed up from holiday sales and volume. So expect delays on Made To Order items. Things like regular size black t’s ship quickest but things like hoodies, sweatshirts, raglans, ladies, etc. and any weird sizes or colors will take longer. Just letting everyone know the reality before you start screaming that your 4x red and black raglan Made To Order shirt is taking 2 weeks to ship. Just trying to be honest so you guys can make informed purchases. Under normal circumstances shirts get printed in less than a week, usually 4 days and head right out but as I said this time of year gets crazy for everyone. Thanks for your understanding and continued support!
What are the shipping methods?
PrimitiveRecordings.com ships via US Postal Service and UPS from our Las Vegas location and our shirts usually ship directly from the printers via DHL with USPS handling the final delivery to your location.
How much does shipping cost?
Shipping cost depends on the options you choose, the size and weight of your item(s), and the location of the order destination. To estimate shipping costs, place all the desired item(s) in your cart and then proceed to checkout. Once you are on the Shipping page, under Rates, you can select the desired shipping option and the associated estimated cost.
How long does it Processing and Shipping take?
PrimitiveRecordings.com processes and ships out packages Monday-Friday; we are not open to process or deliver any packages during the weekend. These are guidelines and processing could take two weeks or more during a sale.
USPS First Class is 7-10 business days
USPS Priority Mail takes within 1-3 business days for shipping
USPS Media Mail & USPS Parcel Post These are considered non rush orders and can take 1 to 4 weeks.
USPS International mail can take anywhere from 1 to 6 weeks depending on your country and method of shipment.
Please note: Do not consider the day an order is placed as day one. Begin counting from the next business day to get an accurate expectation of delivery time. If we’re running a sale expect small delays.
** PrimitiveRecordings.com is not responsible for shipment delays that might occur. Customers are encouraged to plan ahead when placing the orders online. **
What happens if my package is lost or damaged?
If you receive a damaged package, contact us using the contact page on the site. There is only a three day grace period once the item has been received. From there we will submit a claim for a damaged package that takes 7-14 business days for processing. Orders shipped via USPS will require 3-5 business days to process. You have a choice to either receive a refund or a replacement for the package. Primitive Recordings is NOT responsible for lost, stolen, or abandoned packages. Primitive Recordings is not responsible for any shipping factors beyond our control (like customs confiscation, etc.).
What happens if my shipment is missing items?
If the package appears to have been tampered with or is simply missing items, please submit a new Trouble Ticket from your My Account section or contact us using the contact page.
How do I track my package?
A tracking number will be provided via email once an order has been shipped out. After receiving the tracking number, log in to the site and go to My Orders section to track your package.
Why do I have multiple tracking numbers?
A couple reasons this can occur. If you order “Made to Order” items that ship direct to you from our print suppliers and you order “In Stock” items that we ship from here you will get a USPS shipping number and a DHL shipping number for the two separate packages that go out. You also might get additional tracking numbers if your item ships via DHL and is eventually handed off to the USPS to make the final delivery. In those cases it’s the same tracking number you just plug it into USPS’ tracking link on their site instead of the DHL one.
Can I modify my order during shipment?
Once an order is processing/packaged, we cannot modify or cancel any orders. We also cannot re-route or modify any packages once the order has been shipped out.
If you no longer want your order, you can refuse the package upon delivery. For further details on refunds, please visit our Return Policy Page.
Does PrimitiveRecordings.com offer will call?
Unfortunately we do not offer will call at this time. All online orders must be shipped out using any one of the shipping methods offered.
What if I order something and it is out of stock?
While this is rare as we like to keep our inventory tidy, it can happen. You will be contacted if this occurs and be offered the opportunity to make a substitution. If you wish, on large orders (over 50 CDs, or if you are ordering several copies of a title) you might want to list an alternatives in the additional comments box.
Can I pick up my order if I’m in Las Vegas?
YES! Our Las Vegas location is now open for appointment! You can now place an order online and choose local pickup or book a private shopping appointment. Right now we are operating under covid restrictions. More storefront info here and how to book an appointment here.
